Questions, answered.

Yes. The Free plan gives you 3 practice sessions every month with full scoring and tips. You only need an email address to sign in. No card, no GCash.

Each practice you start, including retakes, counts as one session, whether or not you finish it. Free and Pro sessions reset on the 1st of every month. A Job-hunt pass counts from the moment it's switched on and ends after 7 days.

GCash or GoTyme bank transfer. Pick a plan when you sign up (or later on the Plan tab) and we email you the payment details plus a link to upload your proof of payment. Your plan is switched on within a day of us confirming it. Plans don't auto-renew. You'll see a reminder before yours ends.

Each scenario has a customer with a name, a mood and a background: an annoyed subscriber who was charged twice, a dad whose birthday gift is late, someone locked out of their account on rent day. They react to what you actually write, so a vague answer gets a follow-up question, just like a real customer.

Not yet. Today you practice by chat and email. Voice practice for call-center roles is the next thing we're building.

Yes, customers write in English, like most BPO accounts and VA clients.

An AI judge reads the whole conversation and scores you on empathy, discovery, accuracy, resolution and communication, 1 to 5 each. Accuracy counts three times, communication once and the others twice; that weighted average becomes your score out of 100. 70 passes, but accuracy below 3 fails the session whatever the total. Every score comes with the reason, quoting what you wrote, plus tips for your next try. It's coaching, not an official assessment, and it can be wrong, so read the reasons rather than just the number.

We can't promise that, and nobody honestly can. What it does is give you reps: realistic difficult customers, as many times as your plan allows, with specific feedback each time.

Yes, on Pro or the Job-hunt pass. Upload the client's SOP or FAQ (PDF, Word or text) and we draft practice scenarios from it, using its actual policies. Only upload documents you're allowed to use for your own training.

They're private to your account and used only to run your practice and feedback. We don't sell them and don't share them with other users. Email hello@cntxtqry.com any time to have them deleted.