CNTXTQRY / About
/ About
Built in the Philippines, for the people who answer the tickets.
CNTXTQRY gives customer-service people a safe place to practice difficult customers, with feedback that points to their own words.
- where it's built
- Philippines
- 3 practice sessions a month
- Free to start
- questions and pilots
- Contact us
Why it
exists
Many BPO interviews end with a mock chat or call, and a new VA's first week of replies decides whether the client stays. Sample scripts don't prepare anyone for a customer who's upset, confused, or asks the same thing twice.
CNTXTQRY puts an AI customer on the other side who reacts to what you actually write, then scores the conversation against a clear rubric and quotes the lines behind every score. Individuals can start free. Agencies and training centers can set up a workspace with their own SOPs and coach review.
It's built and run by Ruther Bergonia, an independent developer in the Philippines. Questions and feedback go straight to the person building it.